We have has thousands of customers a day from almost every country in the world. Although thankfully support is only required by the smallest fraction of our users, the support issues cover a wide range of subjects from DRM and licencing, sales and tax, browser issues, file issues, and device support for hundreds of different ebook readers.

As much as we would like to, it is impossible for us to supply phone support 24/7 that could cover all the needed expertise in all these areas. The support ticketing system is the most efficient way for us to track, manage, and answer your queries, that ensures you receive the help you require within a reasonable timeframe. We aim to answer all support queries within 24 hours.

It is quite common for the page count of your ebook to be less than the number listed on the book’s product page. For instance the product page might say 384 pages, but the PDF is 324 pages and the EPUB is 183!

We are not trying to be intentionally disingenuous and want to avoid any disappointment you might feel if this happens to you with your ebook purchase, so below are the reasons why this could be the case.

Firstly, we will address the huge difference in pages between the PDF and the EPUB. EPUB is designed for reflowable content. This means there aren’t any fixed page numbers, the content is reworked to best fit the device it is being viewed on. What may appear as 183 pages on one device might show up as 269 pages on a different device, depending on how the layout is resized to work with that specific device.

Having covered the EPUB discrepancy, it then raises the question “Well the PDF is meant to be an exact page for page copy of the printed book, why would that ever be different?”

The most common reason is that sometimes the publisher will include the acknowledgements, prelims, or table of contents in the page count, even though they are not strictly in the page count (they are normally numbered using roman numerals). This inflates the number of pages and gives an inaccurate page count.

Also, when preparing a printed paper book the publisher needs to make the page count divisible by 4 for the printer. So blank pages will be added to pad the book out in order to create the right page count. However for ebook PDFs these pages are not needed and can be removed (although not all publishers remove them).

Finally, sometimes the page count that the publisher gives us is just plain wrong. Often publishers will record the page count for a book when they receive the manuscript from the author. After editing and typesetting and the rest of the production process the finished page count can be quite different. But the publisher may forget to update the page count on their system, meaning we get sent incorrect data.

To sum up: No matter what page count your ebook displays, you are still receiving the same amount of words. There is still the same amount of content and nothing is being lost in the transition from printed book to ebook, regardless of format.

Yes. You just need to sync with your bookshelf and download the ebook the first time. Once the ebook is downloaded onto your device, you can read them offline anytime anywhere!

We do not deal with individual Authors however, we would be happy for your Publisher to contact us on your behalf. For more information contact us.

1. In most cases, ebooks are cheaper than paper books.
2. Instantly available worldwide – just download the ebook instead of waiting for “snail mail” or local release.
3. Full Text Search available – Search our entire database of ebooks for a specific phrase or keyword.
4. Convenient – imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.
5. Quick to download – the average novel takes only 3-4 minutes.
6. You can build a whole library of digital books.
7. Users can do research and create or organize content.
8. E-Book reading software is free and easy to download from the internet.

You will find vast amounts advice and troubleshooting information in the eBookWormers.com Help Centre. Our troubleshooter page is interactive therefore, it will provide you with information that is customized to your specific problem and Reader format. If you are not able to find a solution to your problem in the Help Centre, please contact our support team who will be happy to assist you and, will always try to respond to your request within 24 hours.

Yes, once you have purchased the ebook it is yours. The title is stored on your eBookWormers.com account and you can access it at any time by logging in with your username and password. Most formats allow you to download the title as many times as you like however, we do put a limit on the downloads to prevent abuse of the system. If you need to download your ebook again and you are receiving an error message indicating that you have used all of your licenses, please contact our support team who will be happy to reset this license for you.

All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats: PDF download, EPUB download and Online Reader. Our Online Reader requires no software other than an internet browser. For downloading, we will provide you with a link to download the appropriate Reader software free of charge when you make a purchase.

In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems. For detailed information on which eBook formats are compatible with your hand held device, check our device guide.

eBooks have security settings that may prevent (or limit) printing and copying of some ebooks. These are set by the Publisher and vary from ebook to ebook, and even from format to format for the same ebook. You can view the security settings for each title by clicking the “Print & copy permissions” link below the “Add to cart” button on the ebook product page.